Privacy Policy for the #.ch website

Use of personal data collected

Forms

The information submitted via the forms on our website is sent to our organisation's email address.

Although we retain these submissions for customer service purposes, they are never used for marketing purposes or shared with third parties.

Biscuits

Our website uses the following cookies:

• Google Analytics cookies – these are set to monitor and track visitor behaviour on the site.
• WordPress login cookies – these are used by WordPress to authenticate logged in visitors, password authentication and user verification.
• W3 Rocket Cache cookies – these are used by the WP Rocket plugin to monitor referrer and user identification for caching purposes.

Analytics

This website uses Google Analytics to analyse visitor numbers and improve its content. Usage data will not be associated with personal information. Google Analytics uses «cookies» for website analysis. For more information on the privacy policy relating to the use of Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr

Uses of your data

The data we collect is used to:

• Manage and improve our website.
• Process your orders and reservations.
• Communicate with you.
• Sending you information and advertising regarding our products and services. (Unsubscribe at any time)
• Analyse site usage.

We do not share or sell your data

How long do we keep your data

Your data is kept for 5 years or until you tell us to delete it. We use this data so that we can recognise you on future contact.

How we protect your data and what data breach procedures we have in place

We protect customer data with the following features:

• We use SSL/HTTPS entirely on this site. This encrypts our users' communications with the servers so that personally identifiable information is never captured by unauthorised third parties.

What rights do you have regarding your data

You can request to receive a file concerning your personal data.

You can also request that we erase all your personal data stored with us.

This does not include data we are required to retain for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you as a customer (i.e. basic account information such as an email address). To request a copy of your data or its removal from our database, please email us using the contact form on the website.